Wellwise by Shoppers are looking for a Customer Service Representative! For more information please see the details below!
Employer Name: Wellwise by Shoppers
City: Keewatin
Province: Ontario
Postal Code: P0X 1C0
Application Deadline: February 13, 2025
Email: christopher.bruce@wellwise.ca
Hours of Work: Part-time 24-30 hours/week
Job Type: Part-Time
Wages: $18/hr
Duties of this LEAP Job Posting:
- Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance
- Demonstrated ability to upsell customers to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
- Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, Cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
- Articulate company rewards (PC Optimum) for any promotional events
- Develop and maintain working knowledge of customer needs/issues and industry trends
- Participate on project teams, driving integrated services and case management
- Effectively communicate with internal and external customers
- Collaborate with and provide seamless backup to more senior Customer Service Representatives
- Commitment to promoting a workplace of inclusiveness and belonging
Qualifications for this LEAP Job Posting:
- Demonstrated customer service skills with the ability to adapt to various store needs
- Proficient in basic PC skills, including Excel, PowerPoint, Word, and web-based interfaces
- Strong verbal and written communication skills, coupled with a professional telephone manner
- Ability to embody and demonstrate CORE values, build authentic connections, and establish trust
- A high school diploma or equivalent is required
- Basic knowledge and/or vendor training in the following areas is preferred:
- Diagnostics and Therapy
- Daily living supplies
- Mobility
- Supports and braces
- Incontinence care
- Sleep, CPAP, and respiratory care
- Familiarity with customer relations management (CRM) systems.
- Awareness of Health and Safety practices; First Aid certification is a bonus but not mandatory
- Retail experience (0-2 years) is preferred
How To Apply to this LEAP Job Posting:
Interested applicants are invited to submit resumes in person or by email to christopher.bruce@wellwise.ca
Advertising Method: General Ad