Customer Service Representative/First Aid Instructor

St. John Ambulance is looking for a Customer Service Representative/First Aid Instructor! For more information about this LEAP job posting, check out the details below!

Employer Name: St. John Ambulance
Location/Address: Kenora, ON
Application Deadline: February 24, 2020
Hours of Work: Full-Time
Job Type: Full-Time
Wages: TBD

Duties of this LEAP Job Posting:

PURPOSE OF THE POSITION:
• Coordination of all class registration activities
• Provide administrative support to Community Services

ESSENTIAL DUTIES:
• Register clients in public and internal classes ensuring pre-class requirements are adhered to, forwarding registration
forms, receipts and confirmations to clients
• Respond to incoming inquiries about training classes, first aid kits and products from the general public
• Respond to, or forward as appropriate, incoming email enquiries from general email, fax and Alliance leads
• Co-ordinate class supplies in a timely manner for public classes
• Process completed class reports, invoicing and issuing certificates for public and internal classes
• Teach first aid and CPR classes for industry and the general public
• Order and manage training supplies and equipment
• Prepare client renewal notifications in a timely manner
• Receive and process registration/sales payments from telephone and walk-in customers
• Process incoming accounts receivable from commercial and community service accounts
• Prepare daily cash receipts and weekly bank deposits
• Responsible for following up on A/R, preparing statements if required, attaching back up and mailing invoices
• Provides administrative support to Community Services
• Prepares documentation for donation requests
• All other duties as assigned by the Executive Director

Qualifications for this LEAP Job Posting:

Qualifications:
KNOWLEDGE, SKILLS, EDUCATION & EXPERIENCE:
• One-year successful experience in sales and customer service
• Strong computer skills and knowledge of Microsoft Office including CRM software
• Excellent time management skills with the ability to manage numerous tasks simultaneously
• St. John Instructor or capable of obtaining instructor status
• Excellent interpersonal and communication skills; both written and oral
• Ability to work in a team environment
• Strong customer service / interpersonal skills
• Attention to detail is essential

How To Apply to this LEAP Job Posting:

Please submit resume and covering letter to paula.anglin@sja.ca

Advertising Method: General Ad