Customer Service Representative, Part-Time

Wellwise is looking for a Part-Time Customer Service Representative! For more information about this LEAP job posting, check out the details below!

Employer Name: Wellwise
Location/Address: Keewatin, ON
Application Deadline: February 24, 2020
Email: mon0481@wellwise.ca
Hours of Work: 0-24 hours weekly
Job Type: Part-Time
Wages: TBD

Duties of this LEAP Job Posting:

Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance
• Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
• Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
• Articulate company rewards (PC Optimum) and any promotional events
• Develop and maintain working knowledge of customer needs/issues and industry trends
• Participate on project teams, driving integrated services and case management
• Effectively communicate with internal and external customers
• Consult with and provide seamless backup to more senior Customer Service Representatives

Qualifications for this LEAP Job Posting:

Skills, Knowledge & Education:
• Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
• Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
• Possesses excellent verbal and written communication skills as well as strong telephone manner
• Demonstrates CORE Values and has the ability to make connections, build trust and be authentic

Education & Job Knowledge:
• Holds a High School Diploma

Basic knowledge in all categories and vendor training in:
• Diagnostic & Therapy
• Daily Living Supplies
• Mobility
• Supports & Braces
• Incontinence
• Sleep
• CPAP/Respiratory (depending on location)
• Basic knowledge in Customer Relations Management program
• Health & Safety Certification
• Compression (Sigvaris) Training – offsite
• First Aid Training – offsite and if applicable
• AODA
• Customer Excellence
• Understanding of MMS functions

Experience:
• 0 – 2yrs relevant experience (retail preferred)

How To Apply to this LEAP Job Posting:

Apply by bringing your resume into store at 605 4th St. – Keewatin or via email by emailing mon0481@wellwise.ca

Part Time Hours Per Week: 0-24
Advertising Method: General Ad