Eligibility Review Officer

Employer Name: Kenora Chiefs Advisory

City: Kenora

Province: ON

Postal Code: P9N 3X4

Application Deadline: March 14, 2025

Email: resume@kenorachiefs.org

Hours of Work: Full-Time

Job Type: Full-Time

Wages: $50,000 - $60,000 Per Annum

Duties of this LEAP Job Posting:

Reporting to the Program Manager of Social Services, the Eligibility Review Officer shall be

responsible for conducting investigations into allegations of fraud or other situations where eligibility or Ontario Works recipients are questioned and conduct proactive reviews where discrepancies have been identified by the program. This position will work closely with the five (5) First Nations Ontario Works Delivery Agents affiliated with the MSSI Initiative program and the Ontario Disability Supports program in accordance with KCA policies and relevant ministry guidelines.

 

• Conduct investigations into allegations of fraud or other situations where eligibility of Ontario Works recipients are questioned and conduct proactive reviews where discrepancies have been identified by the program
• Picking up and dropping off clients when required
• Conducting interviews with clients and their families for file reviews and investigations
• Visiting clients at home at provide proper Support
• Helping clients’ complete applications and self-reports for ODSP Disability to maintain

privacy we are often alone with clients in closed door office or counselling room

• Providing one-on-one coaching for clients facing disability-related employment barriers
• Update and provide input to the local policy and procedures for the First Nation Ontario Works staff to follow relating to eligibility complaints.
• Record and document in full all eligibility complaints from internal and external referrals

and enter them into the First Nations operating/file syste

• Ensure the First Nations Ontario Works staff conduct a preliminary review of the case

prior to referring the case to the ERO

Maintain a confidential filling system for safekeeping of all eligibility complaints/referrals to

the ERO

• Conduct investigations of eligibility complaints and keep all supporting documentation to either support or negate the allegation
• Prepare a written report for review by the ODSP Program Manager with

recommendations following all investigations

• Monitor all ongoing files ad provide updates to the ODSP Program Manager
• Complete and maintain all statistics and reports pertaining to ERO
• Ensure all recommendations are clearly documented in the file and followed through with

accordingly

• Attend all court cases in relation to any fraud investigations completed
• Prepare all submissions to and attend Social Benefits Tribunal hearings
• Additional duties as required

Qualifications for this LEAP Job Posting:

• Degree or diploma in Social Services or related field and/or 3-5 years of related experience
• Detailed knowledge of Ontario Works Social Assistance Program and knowledge of other relevant government programs
• Knowledge of the judicial and appeal proceedings as they apply to social assistance matters
• Ability to understand and interpret legislation
• Investigative experience and problem-solving skills
• Ability to analyze and summarize information, write detailed, factual report, perform arithmetical calculations and use relevant computer hardware and software
• Well-developed written and oral communication skills including negotiation, interviewing and interpersonal
• Good organizational skills
• Ability to exercise good judgement and use discretion, work independently and as a team member
• Understanding of the Ojibway culture, language and First Nations Communities is a definite asset

Additional Requirements

• Valid driver’s license and vehicle
• Willing to travel according to program needs
• Current satisfactory Vulnerable Sector Check
• Obtain and maintain security clearance

How To Apply to this LEAP Job Posting:

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for our clients and within KCA.  Discover What’s Possible!

Please forward resume cover letter and three references to:

Human Resource Department

Kenora Chiefs Advisory

P.O. Box 349 – 240 Veterans Drive, 3rd Floor

Kenora ON P9N 3X4

Fax: 807-467-2656

Email: resume@kenorachiefs.org

 

*We thank all that apply, but only those selected for an interview will be contacted.

*** Traditional practices involve burning sacred medicines including tobacco, sweetgrass, sage and cedar within the work setting***In accordance with company policy, it is mandatory for all employees to either provide proof of their Covid vaccination or undergo Covid testing twice a week

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