Integrated Services Worker

Employer Name: Kenora District Services Board (KDSB)

City: Kenora

Province: Ontario

Postal Code: P9N 1T8

Application Deadline: April 16, 2025 at 4:00pm CST

Email: hr@kdsb.on.ca

Hours of Work: Regular, Full-Time

Job Type: Full-Time

Wages: $31.22/hr in accordance with the Collective Agreement

Duties of this LEAP Job Posting:

Reporting to the ISS Supervisor, the Integrated Services Worker is responsible for collecting and analyzing information from clients and residents to make recommendations for social assistance, early learning and care subsidy, social housing subsidy, and other programs administered by the KDSB.  This will include interviewing, meeting, and scheduling appointments with applicants for assistance under the various social services legislation including the Ontario Works Act, Child Care and Early Years Act, and Housing Services Act.

• Interview, meet, and schedule appointments with applicants for assistance under the Ontario Works Act, Child Care and Early Years Act, Housing Services Act and other programs.
• Verify necessary information required to make recommendations of eligibility to the appropriate case manager/manager.
• Ensure housing application and documentation are complete in order to place applicants on the waiting list for housing services.
• Complete required documentation including hard copy and electronic forms and worksheets for input to the computer systems.
• Update client files such as Tenant Application, Rent Geared to Income information, Housing Wait Lists, Income Test, Income Statements, applications for benefits and all other files pertaining to provided services.
• Perform annual reviews as required and/or scheduled by supervisor or legislation and report results to the ISS Supervisor.
• Receive and respond to general inquiries from applicants, clients and the public regarding the Board’s programs and services and when necessary, direct to appropriate personnel or community agencies.
• Provide follow-up on monthly rent arrears report and prepare all documentation in regard to arrears.
• Advise clients of rights and responsibilities and the right to appeal decisions for all programs.
• Accept reimbursements and cash payments and issue receipts, balance, and make deposits as well as send routine correspondence.
• Perform technical duties relating to the receiving, inputting, printing, processing, and transmitting of client data, income statements, maintenance data, administrative duties associated with offering and filling units, lease preparation and/or maintaining the centralized waiting list and related reports.
• Maintain filing systems and manuals for all documents and programs.

Qualifications for this LEAP Job Posting:

• Successful completion of a 2-year post-secondary education program in Social Services, Business Administration, Office Administration or similar and two years’ related experience.  Alternatively, a combination of education and/or experience is required.
• A satisfactory Police Vulnerable Sector Screening.
• Must be legally eligible to work in Canada.
• A valid Ontario Class G (or equivalent) driver’s license.
• Demonstrated excellence in customer service and sufficient communication and interpersonal skills in dealing with clients, co-workers, management, and the public and the ability to handle applicant concerns in a tactful, sensitive manner.
• A high level of ability to use computer and other information technology including specialized software and administrative systems including databases, word processing, spreadsheets, and data input.
• Strong working knowledge of applicable legislation and acts that fall within the scope of the services.
• Demonstrated ability to assist in the development of program goals and targets and to achieve them.
• Demonstrated on-going commitment to the principles and practices of client confidentiality.
• Demonstrated respect for people of all colour, culture, nationality, disability or any other circumstance.

How To Apply to this LEAP Job Posting:

Interested applicants are invited to submit a cover letter and resume by email, referencing the competition number in the subject line of the e-mail, to:

Human Resources Department,
Kenora District Services Board
Email: hr@kdsb.on.ca

While all responses are appreciated, only those applicants selected for an interview will be contacted.

Confidential information provided by applicants will be used for the purpose of this competition only and will be protected in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

The KDSB will make accommodations available wherever possible to applicants with disabilities upon request during the recruitment process. The KDSB is an equal opportunity employer.

Advertising Method: General Ad